by Ejola Cook | Sep 27, 2023 | Dealer Compliance, RV Dealers
For years the Federal Government required all documents involving odometer disclosures to be signed in wet ink. However, since COVID-19, new rule changes have opened the door to using electronic signatures. Florida is now accepting electronically signed versions of...
by Ejola Cook | Sep 1, 2023 | Dealer Compliance, Electronic Temporary Registration System (ETR)
Electronic Temporary Registration Systems, also known as ETR is a mandatory system required by all dealers, including automobile and RV. This system is designed to streamline the submission of customer and vehicle information the DMV in real time. It also allows an...
by Ejola Cook | Aug 1, 2023 | Compliance, Dealer Compliance, Legal
Representing Dealers now for several decades, one of the first things I always ask my client is “do you have an arbitration agreement.” Personally, as an automotive dealer defense attorney I prefer Arbitration. It is a more streamlined system, which stops a consumer...
by Ejola Cook | Jun 28, 2023 | Dealer Compliance, Deceptive and Unfair Trade Practices
When it comes to trade practices, minor or seemingly innocent mistakes can have catastrophic ramifications. As a dealer, this is one area you will want to be well versed in to ensure that your business is protected! Having a dealership in Florida means that you will...
by Ejola Cook | May 23, 2023 | Dealer Compliance, Legal, RV Dealers
At some point, you may encounter an unhappy customer which can sometimes result in a lawsuit, starting with a demand letter. If you receive a letter like this in mail, don’t ignore it. It is best to reach out to an attorney for legal advice on what your options are...
by Ejola Cook | Apr 24, 2023 | Dealer Compliance, Record Retention
Keeping good records goes far beyond best business practices, dealers are actually obligated to keep some records by law. Its important to know which records you need to keep and for how long to stay compliant. Below is a simple list to help guide you. Office of...
