by Ejola Cook | Apr 1, 2025 | Sales
No good deed goes unpunished. All too frequently I get calls from upset dealers, who, in the name of customer goodwill, provide free services or refunds for products, then despite this help, those same customers go to leave scathing reviews, or return demanding more...
by Ejola Cook | Mar 3, 2025 | Deceptive and Unfair Trade Practices
A favorite cause of action for consumer attorneys is to claim violations of Florida’s Deceptive and Unfair Trade Practices Act. Part of the reason the attorneys love this statute is that a Dealer does not even have to break a law to be held liable. It also allows...
by Ejola Cook | Jan 30, 2025 | Dealer Compliance, RV Dealers
Were you aware that in the Fall 2024 the Florida Department of Highway Safety and Motor Vehicles changed their rules on what forms of identification were acceptable for a customer to register a car, RV, or trailer in Florida? For those of you selling to customers...
by Ejola Cook | Jan 1, 2025 | Dealer Compliance, RV Dealers
Did you file your BOI report by January 1st? If you are reading this and thinking, what is a BOI and what did I miss? Well, you are not alone. BOI stands for Beneficial Ownership Information. In 2021, Congress enacted the bipartisan Corporate Transparency Act to...
by Ejola Cook | Nov 1, 2024 | Dealer Compliance, Powers of Attorney
When it comes to vehicle sales, power of attorney is a little more complex than just getting permission to act on someone’s behalf. There are only a few scenarios in which a dealer is permitted to use power of attorney, and each has its respective forms from DMS. So...
by Ejola Cook | Sep 29, 2024 | Dealer Compliance, Forms Needed for Tag and Title Processing
When it comes to forms there are a few things you’ll want to get right from the beginning. You might be thinking to yourself, it’s a form. You fill it out. How hard can it be? The answer might surprise you! Making sure a form is filled out correctly doesn’t sound...
