Good Will Protection

No good deed goes unpunished. All too frequently I get calls from upset dealers, who, in the name of customer goodwill, provide free services or refunds for products, then despite this help, those same customers go to leave scathing reviews, or return demanding more...

Off-Site Sales

By now you may know you can store a vehicle at an off-site location, but did you know you also have the ability to sell it off-site too?  We have all seen them, the “tent sales” on local lots selling inventory away from the dealership.  Although this process tends to...

Buyers Guide

If you’re a seasoned dealer, this won’t be groundbreaking news to you, however if you’re on the greener side, you’ll be interested to know how much a simple window sticker can impact your sale, reputation, and business.  In 1985 the Used Motor Vehicle Trade Regulation...