by Ejola Cook | Nov 6, 2026 | Legal, Sales
Artificial intelligence may be the newest member of your sales team. It works around the clock, never takes a vacation, and can communicate with dozens of customers simultaneously. Sounds like the perfect employee. But what happens when your AI chatbot makes a promise...
by Ejola Cook | Jun 1, 2026 | Dealer Compliance, Sales
Price transparency is becoming the standard. The FTC has taken a firm position on price transparency in the auto dealer industry, requiring advertised prices to include all additional optional fees. The agency is also increasing scrutiny of other consumer-facing...
by Ejola Cook | May 2, 2026 | State Laws
Who doesn’t love the great state of Montana, especially when it comes to their tax laws. Well for one California’s Attorney General. As a cautionary tale to those in Florida, the states are getting fed up with losing tax money and they are starting to crack down....
by Ejola Cook | Mar 2, 2026 | RV Dealers
Do you have an arbitration agreement in your deal packet? If so, when was the last time you reviewed it. It seems lately Arbitration is costing dealers more than the cases are sometimes worth. In consumer transactions it is the business who pays the brunt of the...
by Ejola Cook | Jan 1, 2026 | Dealer Compliance, Title, Titles and Registrations
I can’t count the times I have dealt with a trade vehicle coming in, and only one person has signed off on the title, and the title has the dreaded “And” on it. For some reason, this still happens where salespeople take in trades, and they do not pay attention to how...
